Qualifications

Catherine Baumgardner
PhD, MHA, FACHE

... is an experienced senior executive in all levels of healthcare management and service delivery. Her expertise and passion for working with organizations to create the ideal customer experience for patients, physicians and employees is well known nationally. With her dynamic personality and insight, she is uniquely positioned to help your leadership build a strong and effective service foundation that will endure.
                With more than 20 years of senior management experience, Catherine is uniquely positioned to understand healthcare organizations from “your side of the desk." That understanding and insight contributes greatly to the creation of strategies and plans that will work for your organization…not just the theories of what will work. In addition to her practical experience, Catherine has a rich educational background. After receiving her PhD from Penn State University, and both her Bachelor’s Degree in Business and Master’s Degree in Healthcare Administration from The Ohio State University, she continued her training at Oxford University, ENGLAND, as well as The Ritz Carlton and The Disney Institute…affording her the opportunity to understand and apply first hand, the unique engagement strategies of these organizations. She is also a Fellow in the ACHE (American College of Healthcare Executives) and is involved with leading healthcare organizations.
"....she's a great strategist.  Always thinking one step beyond where I need to be, and asking the right questions to get me there."
"Always over delivers.  Views herself as "one of us", not just someone from the outside."
"Catherine has an uncanny ability to help us to focus on what we need to do to be successful."
"She really takes to time to "get us" and to design exactly what we need to achieve our goals."
"One of the best facilitators and trainers
              I have ever experienced!"

Our Mission

CBA, Inc. strives to help companies to "mobilize your resources for an optimal
customer experience".